Support - Fees & Conditions

Laserfiche Installation Fees

As of March 5, 2007 United Micro Data, Inc. implemented an installation fee schedule for the installation of a new Laserfiche Client, Laserfiche Client with Scanning/Scan Connect, and Laserfiche Server after the initial installation of Laserfiche. The installation fee applies to Laserfiche installations on a new computer and when moving Laserfiche from one computer to another.

The installation fees apply as follows:

• Client - $25.00
• Client with Scanning/Scan Connect - $35.00
• Server - $125.00 (Includes moving data to new computer)

There is training available to teach you how to install the Laserfiche Client, Scan Connect, and server. For more information please contact United Micro Data, Inc.

These installation fees do not apply if United Micro Data, Inc. is performing technical support and needs to reinstall the Laserfiche application or when upgrading Laserfiche software to a newer version. The installation of the Laserfiche products will be done remotely, not on site, unless special conditions apply.

NOTE: Laserfiche Installation fees apply only after the initial installation of Laserfiche at your site.

Laserfiche Upgrade Fees

All upgrades require a current LSAP.

In most cases upgrades do not require a technician to be on site and can be performed using a remote connection to the customers computers.

• Major Upgrades performed remotely are charged at $500.00 from Laserfiche 6 to 8 or Laserfiche 7 to 8.
• Major Upgrades performed on-site are charged at $1,000.00 per day.
• Minor Upgrades performed remotely are free (example: 7.1.2 to 7.2.1 or 8.0.1 to 8.1.1).
• Minor Upgrades performed on-site are charged at $1,000.00 per day.

NOTE: Additional software fees may apply. You may also be asked to pay travel expenses when traveling long distances or when an overnight stay is required. Contact your technical support representative for more information.

On-Site Visits

On-site visits are charged at $1,000.00 per day - OR - $125.00 per hour with a minimum of 1 hour charged.

You may also be asked to pay travel expenses when traveling long distances or when an overnight stay is required. Contact your technical support representative for more information.

Training Fees

Online training sessions provided by United Micro Data and training at United Micro Data facilities are included with a current support contract. Any on-site training will be charged the on-site rates listed above.

NOTE: All fees and conditions are subject to change without notice.