Support - Fees & Conditions

Laserfiche Installation Fees

As of March 5, 2007 United Micro Data, Inc. implemented an installation fee schedule for the installation of a new Laserfiche Client, Laserfiche Client with Scanning/Scan Connect, and Laserfiche Server after the initial installation of Laserfiche. The installation fee applies to Laserfiche installations on a new computer and when moving Laserfiche from one computer to another.

The installation fees apply as follows:

• Client - $25.00
• Client with Scanning/Scan Connect - $35.00
• Server - $125.00

There is training available to teach you how to install the Laserfiche Client, Scan Connect, and server. For more information please contact United Micro Data, Inc.

These installation fees do not apply if United Micro Data, Inc. is performing technical support and needs to reinstall the Laserfiche application or when upgrading Laserfiche software to a newer version. The installation of the Laserfiche products will be done remotely, not on site, unless special conditions apply.

NOTE: Laserfiche Installation fees apply only after the initial installation of Laserfiche at your site.

Laserfiche Upgrade Fees

All upgrades require a current LSAP.

In most cases upgrades do not require a technician to be on site and can be performed using a remote connection to the customers computers.

• Upgrades will be done remotely and at no cost when the upgrade is for minor versions (i.e. 7.x to 7.x).
• Upgrades for 1 major version (i.e. 6.x to 7.x or 7.x to 8.x) can be done remotely and will be charged a flat-rate of $500.00.
• Upgrades for 2 or more major versions (i.e. 5.x to 7.x or 6.x to 8.x ) can be done remotely and will be charged a rate of $500.00 and additional software fees.

NOTE: Additional software fees may apply. For on-site visit fees, please refer to the section below for more information.

On-Site Visits

On-site visits are charged at $1,000.00 per day - OR - $125.00 per hour with a minimum of 1 hour charged.

You may also be asked to pay travel expenses when traveling long distances or when an overnight stay is required. Contact your technical support representative for more information.

Training Fees

Online training sessions provided by United Micro Data and training at United Micro Data facilities are included with a current support contract. Any on-site training will be charged the on-site rates listed above.

NOTE: All fees and conditions are subject to change without notice.