Support

Support Case Submission

To submit a support case, please fill out the form below. All bold fields are required.

Contact Information
First Name:	First Name is required.
Last Name:	Last Name is required.
Email Address:	Email Address is required.Invalid format.
Organization:	An Organization is required.
Phone Number:	Phone Number is required.Invalid format.
Product Information
Product Having Issue:	- Select One - DataNOW Affinity Laserfiche Agenda Manager Laserfiche Audit Trail Laserfiche Client Laserfiche Plus Laserfiche Quick Fields Laserfiche Scanning Laserfiche Server Laserfiche Snapshot Laserfiche Web Access Laserfiche WebLink Laserfiche Workflow FileBound Application Integrator FileBound Archive Manager FileBound ASP Site FileBound Capture Lite FileBound Data Manager FileBound Document Viewer FileBound E-Forms FileBound Importer Lite FileBound Importer Pro FileBound Integration Toolkit FileBound Server FileBound Workflow PSI Capture Other Please select a product.
Product Version:
Client Operating System:	Windows 2000 Service Pack 1 Windows 2000 Service Pack 2 Windows 2000 Service Pack 3 Windows 2000 Service Pack 4 Windows XP Service Pack 1 Windows XP Service Pack 2 Windows XP Service Pack 3 Windows Vista Service Pack 1 Windows Vista Service Pack 2 Windows 7
Server Operating System:	Windows 2000 Service Pack 4 Windows XP Service Pack 1 Windows XP Service Pack 2 Windows XP Service Pack 3 Windows Vista Service Pack 1 Windows Vista Service Pack 2 Windows 7 Windows Server 2003 Server Service Pack 1 Windows Server 2003 Server Service Pack 2 Windows Server 2003 Server Service Pack 3 Windows Server 2008 Service Pack 1 Windows Server 2008 Service Pack 2
Description of Issue
Type of Issue:	- Select One - Errors, but Still Operational Non Operable Server Down Question Training Other Please select a Type of Issue.
Describe the Issue: Provide as complete of a description as possible, including the problem itself, any error codes or messages, the steps necessary to reproduce the problem, and, if applicable, the Server version.	A Problem Description is required.
* Bold fields are required.

Laserfiche Information

Current Version: 8.1.1
Release Date: 10/12/2009

• Laserfiche Support Site
• Laserfiche Software Assurance Plan (LSAP) Information (PDF 426KB)

Laserfiche 8

• Laserfiche 7 to 8 Comparison Guide (PDF 342KB)
• What's New in Laserfiche 8.0 (PDF 199.39KB)
• Laserfiche 8.1 New Features Quick Reference (PDF 71KB)

NOTE: For Laserfiche product and technical documentation, please visit the Laserfiche Support Site.

DataNow Affinity Information

For Affinity support please see the Affinity Support Forums.

FileBound Information

Current Version: 5.4.1
Release Date: 02/01/2010

• FileBound Professional Support Information (PDF 171KB)

Installation:

• FileBound v.4.03.001 Installation Manual (PDF 2.80MB)
• FileBound v.5 Installation Manual (PDF 2.44MB)
• Dual Mode Installation Manual (PDF 185KB)

Release Notes:

• FileBound v.5.0.008.121 Release Notes (PDF 180KB)
• FileBound v.5.0.097 Release Notes (PDF 52KB)
• FileBound v.5.0.188.028 Release Notes (PDF 224KB)
• FileBound v.5.0.216.022 Release Notes (PDF 200KB)
• Filebound v.5.0.334.005 Release Notes (PDF 118KB)
• FileBound v.5.1 Release Notes (PDF 224KB)
• FileBound v.5.1.1 Release Notes (PDF 69KB)
• FileBound v.5.4 Release Notes (PDF 784KB)
• FileBound v.5.4.1 Release Notes (PDF 689KB)